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Shipping Information

Shipping our chocolate to YOU is extremely important to us. We've waited a long time to be able to start shipping our chocolate and we take pride in every single order. We have to ensure that our chocolate arrives safe and tastes as good as it does in our store, so we have some suggestions and requests in order to receive the best quality chocolates we can offer. If you have specific questions or concerns about placing an order please reach out to us on our Contact Us page or click the link below. 

Please also use this link if you have an order that is time-sensitive. Our Bon Bons, Chocolate Bars and other Sweet Treats are made in-house and we have most items constantly in-stock, but we may need to take a day to make your items fresh before shipping.

Each one of our products is weighed to ensure accurate shipping costs with real time shipping rates from USPS. There is an added fee to each shipping charge to cover the cost of proper packaging and ice packs when needed. We do not make any money from shipping you our products and do our best to charge you as accurately as possible for packaging and shipping. 

Shipping Options

  • USPS First Class Mail 1 to 3 days (packages under 13 ounces only)

  • USPS Priority Mail 1 to 3 days 

  • USPS Priority Mail Express (Overnight) Recommended for shipments during the hot summer months and climates warmer than 70°F/21°C 

Most Buffalo surrounding areas will already be one day shipping with Priority Mail so you do NOT need to choose express overnight. You can check to make sure of your delivery day at USPS Priority Delivery Map, using shipping zip code 14212.

USPS packages usually arrive with your regular daily mail. Generally you'll know about what time of day that is, so please be prepared to receive your package so it is not left outside during warmer weather. The Sweet Whisk will not be liable for packages that have been delivered and then left outside or in a mailbox in weather warmer than 70°F/21°C.

Important Information

 

  • Cutoff time  for Next-Day and 2-Day shipments is 12 noon EST. Please call us at 716.342.2011 to confirm availability. If your order must arrive by a certain date or time, please contact us via email or phone to receive confirmation from us directly and make sure we can guarantee the time for you. Please note that order processing time may be longer during major holiday time periods.

  • The Sweet Whisk is not responsible for shipping addresses entered incorrectly. Any additional costs or reshipment of products incurred due to an incorrect address will be the responsibility of the customer.

  • Our main shipping days are Monday, Tuesday and Wednesday. Local and overnight shipments can also be shipped out on Thursday depending on location and weather conditions. This will ensure your chocolates are not left sitting in a shipping warehouse over the weekend. Please contact us if you have any additional questions.

  • The Sweet Whisk does not offer any refunds or exchanges on its products.

Warm Weather Over 70°F (21°C)

  • Our boxes of chocolate are all specially-packaged to ensure freshness and prevent melting by including  food-safe gel cooling packs during the hot summer months. We do ask however, that in summer months (or if your shipment is going to a warmer climate than 70°F/21°C) that you select Overnight Shipping (Priority Mail Express). Our chocolate is used to Buffalo, New York's climate and we prefer it stays happy on its journey to you! 

Tracking Information

 

  • Once your package has shipped, you will be provided with a tracking confirmation number. 

  • During the hot summer months please make sure you keep track of your package. The Sweet Whisk will not be responsible for packages that have been delivered and then left out in the heat. 

  • Your package will arrive through USPS  (which is usually delivered with your regular daily mail). Please make sure to bring the package out of the heat and store it in a temperature below 75°F.

Shipping Days

  • Monday, Tuesday & Wednesday are our main shipping days. Overnight & local shipments may be shipped out on Thursday depending on the destination and weather conditions. It is important to us that you receive our chocolates in the best condition possible. This will prevent your package from getting held up in a facility over the weekend that may not be temperature controlled. This could cause your chocolate to melt.